Abstract: World Journal of Artificial Intelligence and Robotics Research

Abstract:
This study investigated the impact of Artificial Intelligence adoption on firm performance in Nigeria's commercial banks. The quantitative approach was followed to study the relationship between the extent of AI implementation, frequency of adoption, type of technology, integration strategy, and the indicators of firm performance, which are operational efficiency and customer service. Data was collected using a structured questionnaire from 200 stakeholders of four major banks in Ibadan, Nigeria. The findings revealed that a better adoption of AI impacts improvements in operational efficiency and, sequentially, improves customer service. However, problems with the high capital initial investment cost, lack of skills in handling the expertise for it, data insecurity about AI, and acceptance problems to resist the usual system might occur. That warrants a strategic investment not just in infrastructure but even in employees through training and great concern for data security to secure and make seamless the induction and functioning of AI itself with its full benefits intact across banks in Nigeria.