Survey of Quality Perceived by Users/Caregivers of the Rehabilitation Services of the ASL Salerno
Abstract:
In the ASL Salerno, healthcare territorial company of the Campania Region, Rehabilitation healthcare is guaranteed in the n. 13 basic health districts through n. 33 Accredited Centres, of which, specifically, n.31 dedicated to outpatient activities and n. 3 public centres. Access to these facilities takes place following clinical evaluation by the Rehabilitation Needs Assessment Unit and authorization by the competent district services, respecting the free choice of the Center by the user/ caregiver among those available, pursuant to the Rehabilitation Guidelines of the Campania Region (DGRC n. 482/2004). With the "Detection Activities" Project, prepared as per Macroprogram A "Being informed to be able to decide" relating to Project Line 6 of the Regional Prevention Plan referred to in DCA n. 36 of 06.01.2016, was created, in the company territory, through the distribution of n. 309 questionnaires prepared anonymously, from 01/12/2021 to 30/05/2022, the survey of the quality of outpatient services perceived by users/caregivers, in relation to organizational aspects, communication, reception, accessibility, relationships with staff and organization of rehabilitation assistance services provided by accredited and public centres. The data collected document a significant positivity in the overall quality perceived by users/caregivers with respect to the organizational and delivery aspects of the rehabilitation assistance provided by the rehabilitation centres, together with the need to improve the aspects linked to communication and the management of waiting times for access to rehabilitation services, providing, in this perspective, to the ASL Salerno useful elements for improving the quality of rehabilitation services to the reference population.
