Abstract:
Poor Americans face bureaucratic red tape when seeking government benefits like Medicaid, often losing or denied applications due to incomplete information or technical errors. The complicated and time-consuming process, coupled with stringent eligibility requirements and documentation requests, can leave deserving individuals behind. Addressing these inefficiencies and streamlining the application process is crucial for the future of government benefit programs. This paper presents an AI simulation of different mind-sets of Medicaid applicants, providing a sense of what concerns them, and possible solutions. The use of AI simulation offers an opportunity for government officials to get a sense of what might be going through the minds of the people whom they are paid to help.