Mictoph: Factors Affecting Elderly Patient Satisfaction with Emergency Department Services: A Systematic Review
Abstract:
Background: With the increasing elderly population, high-quality emergency department (ED) services are essential as the first point of emergency care, affecting elderly patients' satisfaction and health outcomes. The aim of this systematic review is to identify and analyze various factors that affect elderly patient satisfaction with ED services.
Methods: This study follows the PRISMA 2020 standards, reviewing literatures published in English from 2014 to 2024. Editorials, reviews from the same journal, and submissions without a DOI were excluded. Literature sources included PubMed, SagePub, SpringerLink, and Google Scholar.
Results: Initially, 360 articles were obtained from online databases (PubMed, SagePub, SpringerLink, and Google Scholar), then eight relevant papers were selected after three rounds of screening for full-text analysis.
Conclusion: Elderly satisfaction with ED services is influenced by demographic factors, service quality, environment, psychological factors, and patient involvement in decision-making. Effective communication, reduced wait times, and a senior-friendly environment are essential for improving the experience and health outcomes of elderly patients in the ED.
