Maternal Satisfaction on Labor and Delivery Services & Associated Factors at Public Health Facilities of Arbaminch Town, Southwest Ethiopia, 2022
Abstract:
Background: SMaternal satisfaction with delivery care at public healthcare facilities is one of the most important indicators for determining delivery care performance. Knowledge gained from this study will assist healthcare providers in identifying aspects of care that produce a high degree of patient satisfaction.
Objective: To assess maternal satisfaction during delivery service at Arbaminch public healthcare facilities from 06/08/22 - 07/06/22 G.C.
Methods and Materials: An Institutional cross-sectional study assessed maternal satisfaction with delivery service and associated factors among postnatal mothers. Systematic random sampling was used to select 320 mothers from 2 hospitals and two health centers. Data was collected using an interviewer-administered structured questionnaire. Data was entered and analyzed using SPSS version 25. Bivariate and multivariate logistic regressions were applied at 95% CI.
Result: This study’s finding indicated an overall maternal satisfaction of 78%. Mothers who didn’t attend formal education were 11.6 times more satisfied than those who are educated AOR (95%CI) 11.620(1.012-133.043). Mothers with a history of ANC follow-up were 7.3 times more confident with labor and delivery services than those without ANC follow-up AOR (95%CI) 7.352(1.098-49.242). Mothers who received an explanation about their labor progress in their local and clear language were 14.2 times more satisfied than those who did not get an explanation AOR (95%CI) 14.186(1.535-376.465)
Conclusion: Educational status, fetal outcome, ANC follow-up, payment, waiting time, explanation about labor, and privacy were strongly associated with maternal satisfaction. Recommendation: Health facilities need to make further efforts to improve maternal satisfaction levels by increasing ANC follow-up, assuring maternal privacy, and providing payment-free labor and delivery services. Health professionals should also get training on how maternal satisfaction with labor and delivery services is a factor in their job performance.
