Enhacing Efficiency: Assessing the Impact of the Single Window Electronic Sys tem at the Ministry of Housing Guyana
Abstract:
In response to the challenges posed by traditional bureaucratic practices, the Ministry of Housing, a key stakeholder in urban development and housing initiatives, has embarked on a journey of profound transformation through the implementation of the Single Window Electronic System (SWES). This digital framework aims to consolidate administrative procedures, simplify processes, and expedite services within the ministry's operational landscape. This transformation is essential for addressing the increasing demands in the housing sector. Guided by the New Public Management theory, the paper sought to answer the following questions: (1) what is the rationale for the Single Window Electronic System in the context of the government's efforts to digitize operations at the Ministry of Housing? (2) what is the impact of the Single Window Electronic System on land distribution efforts at the Ministry of Housing? and (3) what are the challenges involved in the implementation of the Single Window Electronic System at the Ministry of Housing? The research followed a mixed method approach where qualitative and quantitative techniques were used to both collect and analyse the data. The qualitative approach entailed a systematic review of the literature. The quantitative element was based on a survey using purposive sampling, that was conducted with staff across all departments within the Central Housing and Planning Authority. The paper found that the implementation of the SWES has led to notable improvements in administrative efficiency, transparency, and service delivery in land distribution. However, overcoming technological and human resource challenges is crucial to fully harness the system's potential and sustain its benefits in the long term. It is therefore recommended that the government first address human resource challenges by focusing on comprehensive staff training and establishing a dedicated support team. Strengthening technological infrastructure through regular updates and adequate data storage is also crucial for system reliability and efficiency. Additionally, the government should develop a strategic plan for expanding the system to meet growing user demand and extend its applications beyond land distribution.
