Abstract:
The work of healthcare professionals involves dealing with delicate and often difficult situations, such as breaking bad news to patients and their families. When communicating bad news, it is necessary to reinforce the meaning of Caring, that is, reaching out to others, being available to develop communication skills, assuming permanent and effective monitoring behavior. By being in possession of knowledge, techniques and diagnoses, the health professional admits that, when communicating bad news, weaknesses stand out and this must be recognized with humility! As communicating bad news is an inevitable part of personal and professional life, it requires emotional protection that allows negative effects to be minimized and emotional balance to be maximized, through emotional resilience